 The IPECS includes an integrated Voice Mail system offering 270 minutes of recording time for announcements and user voice messages (Excluding MFIM-600 Call Server). The Voicemail system can be linked to another expansion module, the VMIM, which expands its capabilieis to offer increased recording space. Messages can be forwarded to other users and can include a preamble, callers number and time and date. Voicemails can be manually downloaded and played on your computer or automatically sent to your email or mobile phone.  Voicemail Feature highlights
1. Voicemail to Email You can retrieve and manage all your voicemails by any email client (PC/Mobile/webmail) as well as keeping access to them by voice call. Your voicemails have now become part of your main communication stream rather than stuck in a backwater. Business Benefits of Voicemail to eMail- Efficiently manage disparate messaging channels
- Forward voicemails as emails throughout your organization
- Capture missed calls in an email log
- Constant availability via Internet & telephony access
- Automatically backs up your Voicemail as your Email is backed up
|
2. Voicemail Download If you do not require your Voicemail to be linked to your email, but need to backup / downlaod a message occasionally then you can use the Phontage softphone to manage your Voicemail inbox. The Phontage application allows you to manage all the IPECS messaging functions from Voicemail, SMS and Missed call notifications.
3. Group Voicemail
If a hunt group is using queuing or is in out-of-hours mode, the IPECS provides appropriate greetings to callers. These greetings can be altered through the normal mailbox controls. If voicemail for a hunt group is on, calls to the hunt group are automatically routed to voicemail if all available extensions have been rung for the number of seconds defined in the IPECS Voicemail system. You can even combine the Voicemail to eMail feature with Group Voicemail and create a shared email inbox for the support group voicemail to be forwarded to, this can then (if your business has the necessary infrastructure) be integrated into your support group workflow, effectively queuing voicemails left for the group. Business Benefits of Group Voicemail- Teams benefit from having a single repository for group mail messages
- Voicemails can be automatically sent to shared exchange mailboxes
|
4. Voicemail Forwards If the message is really something that someone else needs to hear, you can easily forward it on from your email to anyone else's, and add a new message 'preamble' letting the person you have forwarded the message to why you have forwarded it. Automated Attendant The Automated Attendant allows you to have a welcome message when a customer calls giving the option for the customer to choose the right department for their call, this is especially important in companies with dedicated teams to handle customer enquiries. The IPECS Call Server can also intelligently monitor any queuing calls and can give callers information on their place in the queue - a proven way to decrease customer frustration. The system can also play customised on-hold messages to callers, often used as an additional way of marketing to your customers or providing additional information. Position in Queue Announcements IPECS employs a method to alert callers to their position in a queue (this can be disabled if required) so callersqueuing are given information about their position in the queue, which has been proven to decrease frustration at being on hold. The Announcement will alert the caller with "Your call is number xx in the Queue". Internal caller will also be shown their queue position in the display of the handset (on supported models). Call volume thresholds can also be set (see IPECS for Service Centres for more information). | 